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Warranty of Goods/Services |
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It shall be assumed that all goods are received in good condition unless otherwise advised within 3 days upon receipts. Any dispute should email to
order@premiumorchids.com.sg
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Terms of Warranty
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| 2. |
All warranty conditions are stated in the product/services information
provided, unless the manufacturer has provided none. |
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Prices |
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| 3. |
All our prices are nett. No discounts will be given unless during monthly
promotions. |
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Delivery Services |
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| 4. |
A door to door delivery charge within Singapore land is flat rate at S$10.00.
Door to Door delivery outside of Singapore will be charged according to the
prevailing shipment rtes. Any changes of overseas delivery will charge reflect
in the prevailing shipment zone. |
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Orchids Gift Box Overseas Delivery |
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| 5. |
All prices quoted include air freight & door to door transportation
charges. Prices are subject to change without prior notice. |
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5.1. |
Oversea delivery -
Order received on Monday & Tuesday, Wednesday before 12pm (Singapore time)
will be departed the same day or next working day.
Please try to avoid ordering for departure on Thursday & Friday to avoid
weekend delay for custom clearance and flowers freshness. However, we will try
our best to despatch Monday to Friday for your requested arrival date depends
on destination.
Although we try to ensure all orders arrive on the dates specified, please
note that all deliveries are subjected to custom clearance or import delays.
For oversea delivery arrival requested date, there will be non delivery on
Weekend Saturday & Sunday.
Baring any unforeseen circumstance, it generally takes 4 to 5 working days
from the date of order to reach the recipient. |
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5.2. |
Local delivery- Order
received before 12pm, it will be delivered at the same day. Last minute
order (Within 2 hrs) for the same day delivery will be charged additional SGD 10.00. |
| 6. |
Premium orchids will not take responsibilities for late or non-deliveries
under the following conditions: |
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6.1. |
Recipient is not
present at the address given within those hours during which deliveries were
requested to take place. |
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6.2. |
The address given was
incorrect or incomplete address |
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6.3. |
No such person at the
given address. |
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6.4. |
No valid contact
number was given for us to make reasonable attempts to contact the recipient
in order to execute the order successfully. |
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6.5. |
Recipient contact Tel
No. is not given. |
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Payment Processing |
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| 7. |
We support the following online methods: |
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7.1. |
eNETS Credit – Credit Card payment over the internet – Visa, Master only |
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7.2. |
eNETS Debit/Direct Debit – Direct Debit payment from UOB,DBS and CITI
BANK account using Internet Banking |
| 8. |
Credit card & Corporate cheque payments & Telegraphic Transfer |
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For your shopping convenience, we accept in addition to the Credit card via
Tel or via Fax –
Visa, Master, American Express, Diners and JCB. |
| 9. |
We ensure accuracy in our billing as all our transactions are automatically
processed. |
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Placing of your orders |
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| 10. |
You could make your order @ our website www.premiumorchids.com.sg for
online ordering (or) by Fax: 65 7601130 (or) by phone: 65 67659967 at 24 hrs a
day for your convenience. |
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Cancellation of Orders |
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| 11. |
Cancellation of Orders
will be allowed by fax / email/ phone within 24 hours upon received your
order. |
| 12. |
We will refund the
amount paid if the order is cancelled. |
| 13. |
We will not entertain
any cancellations once the order is confirmed and submitted by the customer.
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Confirmation of Orders |
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| 14. |
We will send an
electronic acknowledgement to the customer within 24 hours upon successful
submission of the electronic order. If items ordered are unavailable, a
message will be sent to the customer for further action. |
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Exchange & Refunds |
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| 15. |
All our goods sold are
non-exchangeable and non-refundable.
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Feedback |
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| 16. |
We welcome your
feedback. Should you feel dissatisfied with any of our goods or services,
please contact us at Tel: +65 6765 9967, Fax: +65 6760 1130, +65 6766 0010,
Email:
info@premiumorchids.com.sg |
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| Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to:-
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BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
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